We know it’s a significant step to outsource writing, editing and proofreading tasks. That’s why we follow a disciplined process to ensure you receive outstanding work, value for money and professional service every time you deal with us.
We start by discussing your goals and finding the best approach to realising them.
We may interview your team, customers or subject matter experts and review inputs such as reports and surveys. Our writers and editors then do the heavy lifting on a draft, working closely with our review editors and proofreaders to refine and perfect the copy before you receive it.
The final, key step is for you and your stakeholders to review the work and let us know if you’d like any changes, until everyone’s satisfied with the result.
Our team can work in your choice of formats and collaborative environments including Microsoft 365, Google Workspace and Apple iCloud. We’re experts in the document features that make your eyes glaze over like version control, tracked changes, comparisons, templates, styles, references, tables of contents, indexes, footnotes and endnotes, captions and cross-references.
| Briefing and research
We start by gaining a detailed understanding of your requirements and the subject at hand. We may interview your team, customers or subject matter experts and review inputs such as reports and surveys. |
Writing and editing
Our writers create original content or our editors review existing copy. The result is aligned with your brief, your audience’s interests, industry trends, our research and your writing style and brand. |
Review editing
A senior team member reviews draft work to ensure the copy is clear, concise and compelling and adheres to your brief and style requirements. |
Proofreading
Our proofreaders check the content to ensure it’s free of spelling and grammatical errors, consistent and aligned with your style guide or usage rules. We check names, titles, citations and other details – a critical step in the AI era. |
| Foundation
·      Rigorous processes and customer service ethos ·      Research skills, industry knowledge and decades of experience ·      The speed and scale of a global team ·      Experts in language, grammar, local idiom and document technology |
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Clear briefs and agreed processes
We always start by discussing your goals and budget and finding the best approach to realising them. This results in a clear brief and an agreed process and cost for each project.
Speed and scale
Our global team has the scale to handle large and urgent projects and, if needed, can tag team across time zones. Got a rush job or a 200-page report? Get in touch!
Global team
We have team members in Australia, Singapore, the United Kingdom and the United States, so you can talk to someone who is familiar with your market at a convenient time.
Human experience(?)
Our team provides what can’t be automated: problem-solving, critical thinking, healthy scepticism and the willingness to push back (politely) to stop you making a big mistake.